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THE UPGRADE FOR THE THIRD PHASE OF OMEGA CRM WAS SUCCESSFULLY INSTALLED AT VIVA BOLIVIA

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The upgrade for the pre-pay phase of Omega CRM was successfully installed on November 27, 2012 for Viva, our client in Bolivia and is now in the production stage. It is hoped that the upgrade for the fourth, post-pay, phase will be installed during this first quarter of 2013 to complete the successful and detailed process of customizing Omega CRM.

This installation continues the successful installation of prior phases, like the first Wimax phase that was installed in December 2011 and the second phase of Public Telephony in May of 2012.

VIVA in Bolivia is one of the most significant providers of multiple telecommunication services, and SSI has been its strategic partner for 10 years in developing customized, modular systems like Omega Billing, Omega Integration, Omega Mediation, Omega Global Roaming, currently in production, and Omega Wholesale which will be installed during the first quarter of 2013. Learn more about our Omega Suite.

Omega CRM was developed for service providers that may have a global client vision and enables them to explore new business opportunities based on a 360-degree vision, administering its client as a unique entity during all contact and relationship processes, providing him/her pre-sales, sales and post-sales administration process tools. One of the principal characteristics of OMEGA CRM that makes it stand out is its Marketing Tool module which give complete autonomy to telecom sales teams that allows them to reduce time to market for new products, sales offers, and the like, with minimum involvement of IT teams.

Our service supports the basic principle which is knowing how to identify, differentiate and interact with the client and meet his/her needs to establish continual learning and offer personalized service that will be satisfactory for the end user and the service provider. The success and customization of Omega CRM is based on the use of agile methodologies that have resulted from the evolution of our development and deployment teams and differences in key services for SSI.

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