Omega CRM provides detailed information about the services contracted by each customer, manages the supply of multiple products and / or services and promptly creates service bundles specific to each type of customer.

Provides customers with tailor-made services, and will help you to improve customer loyalty by creating attractive commercial offers.

VERSION

• VERSION: 2.0

OPERATING SYSTEMS

• RED HAT ENTERPRISE SERVER V5.4

DATABASE ENGINE

• ORACLE DATABASE ENTERPRISE EDITION 11G R2

APPLICATION SERVER

• GLASSFISH V2.1.1

• Client and service convergence
• Scalability
• Prepaid and pospaid services in a commercial offer
• Reduced time-to-market
• Configurable workflows
• Easy customization
• Integration flexibility

Marketing Tools

The marketing tool module allows management and administration of commercial offers, it means new products or services according to market needs.

SALES

The sales module manages:

• Convergent sales.
• Direct sales of products and / or services,
• Indirect sales to dealers

Workflow

This module allows easy configuration of workflows to meet your business needs

Postsales

The post sales module allows management and administration of: Customer care service transactions. Contacts and complaints:

• Service requests.
• Claims and incidents.

Commissions:

• Rules definition for internal and external representatives.

Loyalty:

• Definition and execution of loyalty campaigns

Inventory and POS

The inventory module will manage and control inventories stocks. And the POS module will manage Point Of Sales, issuance of receipts, invoicing and daily auditing. Inventory and POS (Point Of Sales) are additional modules that can be easily integrated to any Enterprise Resource Planning System (ERP).