Omega CRM is a system that will allow you to have a 360° vision of your clients from which it can explore business opportunities.
Omega CRM provides detailed information about the services contracted by each customer, manages the supply of multiple products and / or services and promptly creates service bundles specific to each type of customer.
Provides customers with tailor-made services, and will help you to improve customer loyalty by creating attractive commercial offers.
- VERSION: 2.0
- RED HAT ENTERPRISE SERVER V5.4
- ORACLE DATABASE ENTERPRISE EDITION 11G R2
- GLASSFISH V2.1.1
- Client and service convergence
- Prepaid and pospaid services in a commercial offer
- Reduced time-to-market
- Configurable workflows
- Easy customization
- Integration flexibility
Marketing ToolsThe marketing tool module allows management and administration of commercial offers, it means new products or services according to market needs.
SALESThe sales module manages:
- Convergent sales.
- Direct sales of products and / or services,
- Indirect sales to dealers
WorkflowThis module allows easy configuration of workflows to meet your business needs
PostsalesThe post sales module allows management and administration of: Customer care service transactions. Contacts and complaints:
- Service requests.
- Claims and incidents.
- Rules definition for internal and external representatives.
- Definition and execution of loyalty campaigns